Step into the Future of Green Living with Our New Website!

You’ve reached HomeBiogas support

How can we help?

Select your product type for support
Back
Your Results for

OOPS

No Result Found

Winter usage
Winter Usage: Discover the necessary steps to ensure your system remains productive and efficient despite dropping temperatures.
Read more
Activation protocol
Activation Protocol: The one-time activation process is essential to establish a robust bacteria colony that efficiently converts organic matter into biogas and bio-fertilizer.
Read more
Assembly and operation tips & tricks
Tips & Tricks: We’ve gathered the essence of operation and maintenance tips to reveal the maximum potential of your HomeBiogas system.
Read more
No More
Load More

FAQ’s

  • What do I need to know when I choose a location for the system/Bio-toilet?

    1. What do I need to know when I choose a location for the system/Bio-toilet?

    It is essential to plan the installation of your system/Bio-Toilet/stove/effluent management solution all together

    The HomeBiogas system cannot be relocated after assembly, so it’s crucial to choose a final location for assembly.:

    • For the system installation- prepare a firm, flat surface clear of obstructions.
    Do not place on soft or unstable/weak surface e.g. flat dry ground/ tile/ concrete.
    • Make sure the chosen location has a level surface. Usage on sloping or non-level ground will damage the system.

    • For HomeBiogas 2:
    Prepare at least a 2 X 3.3m (6.5 X 11 ft), space for the system.
    • For HomeBiogas 4:
    Prepare at least a 2.5 X 4.2m (8.2 X 13.8 ft), space for the system
    • For HomeBiogas 6:
    Prepare at least a 2.7 X 5.2m (9 X 17 ft), space for the system

    • The system should be installed in a sunny area outdoors for optimum gas production.
    • Place the system within reach of a water supply.
    • The system should be installed close to the kitchen/ cooking area.
    • The system may have a mild organic scent- place it away from windows/ doors/ outdoor seating.

    Notes for Bio-Toilet users
    • Maximum distance between the Bio-toilet and the system inlet:
    5/ 10m (16.5/ 33ft), depending on the toilet height.

      The HomeBiogas system only provides partial, primary wastewater treatment for the connected HomeBiogas toilet.
    The system effluent from the system requires further treatment and should be managed according to local wastewater treatment regulations.

    Effluent management options:
    Option A (preferred): Connect system to an existing sewage line.
    Option B: Connect system to an existing septic tank.
    Option C (if option A&B is not possible): construct a drain field/mulch basin.

    Click here in order to choose your system model for the complete installation guide

  • How do I activate the system?

    The activation process is a one-time step that takes place only for food waste system.
    The process creates a strong bacteria colony that breaks down organic matter into biogas and high-quality Biofertilizer.

    Before beginning the activation process, follow these instructions:

    1. Wait a day after assembly and confirm there are no leaks.
    2. Activate the system in warm weather (average day/night temperature at least 20°C (68°F) for the first 3 months ).
    3. To activate your system, you will need:
    HomeBiogas 2: 100 liters (25 gallons) of animal manure
    HomeBiogas 4: 200 liters (50 gallons) of animal manure
    HomeBiogas 6: 300 liters (72 gallons) of animal manure

    The manure needs to be from herbivores.
    It must be fresh & wet (up to 2 days old), and clean from straw/stones/earth.
    Manure from cows, sheep, goats, horses, or pigs can be used.

    4. Do not use chicken droppings.
    5. The manure can be fed over a few days if it is difficult to obtain the full amount at once.

    Click here and learn more information regarding the activation process.

  • How do I use the bio-fertilizer?

    Applying your bio-fertilizer is a breeze, and you’ve got options! Whether it’s manual fertigation, a pump, drip irrigation system, or even a tractor (for all you farmers or lucky tractor owners 😊), the choice is yours. And here’s a pro tip: you can enrich your compost with Bio-fertilizer too! Dive into the details of applying your Bio-fertilizer in our YouTube playlist.

  • How is HomeBiogas system/Bio-toilet assembled?

    The assembly of HomeBiogas is a simple DIY process that takes approximately about 2 hours. There are several preparations that need to take place before choosing the system’s location, but after that, it’s a very simple process.


    Click here and choose your system model to start with the assembly process.

  • How do I relocate or disassemble my system?

    The HomeBiogas system is designed to be placed in a fixed and stable place and is not built to be moved from place to place. 

    However, relocating the system is possible under certain conditions. 

    For disassembling /replacement process details, please contact our customer support team.  

  • What equipment do I need to prepare in advance for system/Bio-toilet installation?

    For your system or Bio-toilet installation you will need:

    1. A flat screwdriver
    2. Boiling water (1 cup)
    3. Fresh water:
    HomeBiogas 2: 1,200L/317gal
    HomeBiogas 4: 2,500L/660gal
    HomeBiogas 6: 2,650L/700gal

    4. Dry sand:
    HomeBiogas 2: 50L/13gal
    HomeBiogas 4: 96L/25gal
    HomeBiogas 6: 112L/30gal

    5. Animal manure (only for food waste systems):
    From cows/sheep/goats/horses/pigs. It should be fresh (up to 2 days old), wet, and free of straw/earth/stones.
    Quantities:
    HomeBiogas 2: 100L/25gal
    HomeBiogas 4: 200L/50gal
    HomeBiogas 6: 300L/80gal

    For Bio-Toilet installation:
    1. Power drill with 90 degrees drill attachment
    2. A shovel (if constructing a Mulch Basin/ Drainfield)
    3. A flexible, reinforced sanitation hose (38mm/1.5″) of suitable length to connect the toilet to the system.
    4. 8mm diameter bolts for mounting toilet bowl (length depending on flooring/platform).
    5. PVC pipes and fittings to connect the effluent outlet to chosen effluent solution.

  • How is the Bio-toilet maintenance and troubleshooting managed?

    Taking care of your Bio-Toilet system includes few simple steps that needs to be taken every once in a while, to ensure that you are getting the best benefit out of your system.

    Click here and choose the system model you have in order to learn about the right way to keep your system happy and productive.

  • How do I track my shipment?

    We will send you a link to track your shipment within a few days of completing the order. Through it you can follow the progress of your shipment. 

  • Will I be asked to pay customs or taxes?

    It depends on your country. HomeBiogas only charges for shipping.

  • How is HomeBiogas shipped?

    HomeBiogas is shipped with a courier company, door delivery, not including taxes/customs.

  • How long does it take for your system to arrive?

    HomeBiogas Products will arrive at your door in up to 3 weeks from your order date.

  • What standards does HomeBiogas follow?

    We have taken the following steps to validate the quality and the safety of our system:

    • The unit was audited for safety by a qualified safety engineer who is a biogas expert; this expert certified our system to be extremely safe. A full safety report is available upon request.
    • European CE certificate for safety.
    • HomeBiogas LTD is ISO 9001 (for quality) and 14001 (for environmental compliance) certified.
    • We provide international insurance coverage through product liability insurance that covers injuries or damages.
    • Our products were approved for installation and use by EU and Israeli governmental institutions that funded deployment projects in the Palestinian Authority and Israel.
    • Our products have been sold to thousands of users in over 106 countries.
      In order to promote and advance standards for domestic biogas systems, we joined the International Standards Organization (ISO)TC255 Technical Consortium that is defining the standards for all types of biogas systems.

    Currently, there is no international or national standard or regulation for domestic biogas systems. The reason is that this is a relatively new product and it takes time to write and certify standards.  As the standard-bearer for the new, evolving standards, even prior to their publication, we are designing our products to meet those standards once they are in place.

  • What safety measures does HomeBiogas take?

    A. Certificates

    HomeBiogas was designed and tested by engineers with years of field experience in biogas behind them. It received the European Community CE stamp of approval for safety. The company received 2 ISO certifications. Lastly, HomeBiogas was also tested and approved for safety and health by the Israeli Ministry of Environmental Protection and Ministry of Energy and Infrastructure.

     

    B. Design

    Our safety engineers specifically created a soft case so that the Biogas would be stored at low pressure. This ensures that it will not explode. Adding to this, HomeBiogas stores a relatively small amount of biogas which is a minuscule amount compared to other gas connections.

     

    C. Science

    The low Methane content in biogas means that it is flammable only at its ignition in the stove burner. Once it leaves the burner, it gets diffused into the air it loses its flammability.

  • Is cooking on biogas safe?

    It most certainly is! In fact, the biogas produced in HomeBiogas is actually much safer than your current LPG (liquified petroleum gas) or propane gas tank for several reasons:

    • Unlike LPG cylinders or propane tanks, the biogas in the HomeBiogas system is not compressed. Our safety engineers intentionally created a soft case to hold the biogas so that it is stored at low pressure.
    • Since the gas is not compressed, the appliance stores a relatively small quantity compared to gas stored in cylinders. It is too little to pose a serious threat if ignited and is a minuscule amount compared to any other gas connection.
    • Methane, which makes up 60% of biogas, is lighter than air and will diffuse immediately into the atmosphere if released from the appliance for any reason. This occurs naturally in waste disposal facilities like landfills all the time. What is unique about HomeBiogas is that we are harnessing the energy potential of the potent greenhouse gas (methane) before it is released into the atmosphere.
    • Methane needs a concentration of 50% to be flammable. The moment it hits the air it becomes less concentrated, rendering it completely non-flammable.
  • Can my bag explode when it is full?

    No. The system works by way of displacement. The outlet pushes out the bio-slurry, and the excess gas escapes through the pressure release mechanism near the outlet.

  • Does the system meet all global safety standards?

    The system is safe, user friendly and meets both the ISO (International Organization for Standardization) 23590 standard and CE mark for biogas systems.

  • Does the system produce any odors while operating?

    When using and maintaining the system (\Bio-Toilet system) properly it should not produce any odors while operating. There might be a slightly organic smell when feeding the system. Please see the company’s ‘how to use’ video for the correct use\the tips and tricks videos for the food system waste.

  • How is the system maintenance and troubleshooting managed?

    Only food system:

    Taking care of the system includes a few simple steps that will ensure that you are getting the best benefit out of your system. Feeding it with the proper amount of food waste in accordance to the companies instructions (you can find in the Operation & Maintenance document) is an important part. In addition, filter needs to be changed every six months. HomeBiogas company highly believes in the power of community and will do its best to walk you through all the troubleshooting needs or questions you might have.

    If you encountered any technical issue please check our troubleshooting wizard, or reach out to the [email protected] mail and we will do our best to help you as efficient as possible.

    We also recommend adding 1-2 tablets of probiotics once a week, regularly through the input sink. Probiotics will help your system stay stable in terms of pH for the longer run, gives your bacteria a boost, and controls un-wanted smells.

    Bio-Toilet system:

    Taking care of the Bio-Toilet system includes a few simple steps . (you can find in the Operation & Maintenance document) that will ensure that you are getting the best benefit out of your system. Maintaining it with vinegar and changing gaskets on time are part of the normal routine that keeps the Bio-Toilet running smoothly is an important part. In addition, filter needs to be changed every six months In the system. HomeBiogas company highly believes in the power of community and will do its best to walk you through all the troubleshooting needs or questions you might have.

    If you encountered any technical issue please check our troubleshooting wizard, or reach out to the [email protected] mail and we will do our best to help you as efficient as possible.

    We also recommend adding 1-2 tablets of probiotics once a week, regularly through the input sink. Probiotics will help your system stay stable in terms of pH for the longer run, gives your bacteria a boost, and controls un-wanted smells.

  • What to feed and not feed the system with?

    Only Food system:

    Kitchen Waste: The system can digest food leftovers such as rice, cheese, meat, cooking oil, vegetable peels, fruit and any other “wet” food waste. Avoid feeding it large quantities of citrus fruit peels because they contain anti-bacterial oil which may reduce the effectiveness of the digestion.

    Animal Manure: Animal manure, free from stones, straw and dirt, well-mixed with an equal quantity of water to create a wet slurry. You may also add dog or cat waste (without the sand or litter). It is recommended to wet the animal manure thoroughly, creating slurry before feeding it into the system. Dry waste will float to the surface of the digester tank and will not be properly digested. The digestive process in the system is similar to the one in our stomach where diversity equals stability. With that being said, please pay attention also to what’s not to feed the system with.

    Wood shavings, straw, earth, sand, tree branches, paper, metal, plastic, glass, grass, or any non-organic liquid. It is also best to limit certain organic materials such as citrus peels, large pits from fruits such as avocado, etc. Citrus peels change the pH level and pits are difficult to digest.

     

    Bio-Toilet system:

    Human Waste: It is possible to add human waste directly to the biodigester. With our Bio-toilet addition, you can easily manage human waste in a hygienic and efficient way.  The human waste is transported directly into the digester through pipes and can be completely off-grid.

  • How should the effluent/Bio-fertilizer be treated?

    The HomeBiogas digester only provides partial, primary wastewater treatment for the connected HomeBiogas toilet. Effluent from the system requires further treatment and should be managed according to local wastewater treatment regulations.

    The effluent should be safely diverted directly to a treatment solution WITHOUT the potential for user contact. The effluent should NOT be irrigated directly to plants.

    Effluent management options:
    Connect to an existing sewage line.
    Connect to an existing septic tank.
    Construct a drain field/mulch basin.

    Contact our support team – [email protected] to learn more about the best way to plan your system’s effluent management.

  • What's the difference between compost toilet and HomeBiogas Bio-toilet?

    Compost Toilet:
    Process:
    Compost toilets use the natural decomposition of organic waste, including human waste, in the presence of oxygen (aerobic decomposition).
    The waste is turned into compost over time.
    End Product: The end product is compost, a nutrient-rich material that can be used as a soil amendment.
    Maintenance: Regular maintenance involves managing the composting process, ensuring the correct balance of carbon and nitrogen, and periodically removing finished compost. Installation: Compost toilets can be self-contained or part of a larger composting system, requiring proper ventilation.

    HomeBiogas Bio-toilet:
    Process: HomeBiogas Bio-toilets use anaerobic digestion to break down human waste and convert it into biogas and liquid effluent.
    This process occurs in the absence of oxygen.
    End Products:
    Biogas: A renewable energy source for cooking or heating.
    Maintenance: Minimal maintenance is needed, with occasional checks and ensuring proper conditions for anaerobic digestion
    Installation: Bio-toilets are a part of the HomeBiogas system, which includes a biodigester for waste treatment.

  • How much Bio-fertilizer Homebiogas produce?

    Since your HomeBiogas system works as a close cycle- the amount of output produced by the system is depends on your input. For example – if you will add 4L of food waste + 4L of water into your HomeBiogas2 system, you can expect about 8L of Bio-fertilizer.

  • What makes Homebiogas Bio-fertilizer so unique?

    Bio-fertilizer is a rich organic compound containing a variety of micro and macro-organisms, along with nutrients and dissolved organic matter. Unlike common fertilizers, ours is chemical-free, making it not only beneficial for your crops and garden but also for your soil. The best part? You get to create your own unique Bio-fertilizer based on the inputs you feed your system! Discover more about the benefits of Bio-fertilizer in our guide.

  • Does the Bio-fertilizer have expiry date?

    Bio-fertilizer works best when it’s fresh, but you can store it for up to 6 months. Just find a shady spot and use a container with a breathing cap to let gases escape.
    Check out this video for more tips on storing Bio-fertilizer.

  • What happens if HomeBiogas is fed with more than the maximum recommended amount?

    We highly recommend that you don’t exceed the limit and use the Bio-Bin that comes with your HomeBiogas kit to make sure you stay within the input limits to ensure optimal performance. Overfeeding over a period of time can make the system too acidic, which is not good for the system’s bacteria health. But if you keep your system in top shape by using our Bio-Booster probiotics regularly, feeding more than the maximum occasionally shouldn’t have an impact.

Get In Touch

Whatsapp
Email

Meeting

Click to schedule

Skip to content