On all international orders, it is the customer’s responsibility to pay import taxes and customs duties for the shipment. The system is transported to the customers by air shipping, by shipping terms DAP (Delivery at Place).
Order processing & Delivery time:
U.S
Order Processing time: Up to 10 business days
Estimated delivery time: Up to 20 business days*
Australia
Order Processing time: Up to 10 business days
Estimated delivery time: Up to 25 business days*
Europe
Order Processing time: Up to 10 business days
Estimated delivery time: Up to 20 business days *
Rest of the world
Order Processing time: Up to 10 business days
Estimated delivery time: Up to 25 business days *
* The delivery time refers to when the shipment will arrive at its destination country, not including time for customs procedures. As the receiver of the shipment, it’s your responsibility to ensure availability for customs clearance.
HomeBiogas warrants to the customer that for 24 months after the delivery of the product to the customer, the company shall provide, free of charge, a replacement for any part that is faulty or has failed.
For more about the warranty, please click here:
Return Policy
HomeBiogas is dedicated to customer satisfaction. If you are not satisfied with your purchase, we will be happy to assist you.
Cancellation within 3 days of order confirmation:
HomeBiogas provides a full refund minus a 5% transfer fee.
No Returns After Dispatch:
Due to the nature of our products, all sales are final once the product has been dispatched. We do not accept returns or issue refunds after dispatch. Please ensure that your order is correct and meets your expectations before confirming your purchase.
If you have any concerns or questions about your order, please contact us before delivery, and we will do our best to assist you.
Thank you for choosing HomeBiogas.
To initiate a return, please email us at support@homebiogas.com and provide your full name along with the order number.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your refund, exchange, or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment within 2-5 days. We do offer exchanges within the us, but we don’t offer any exchanges for international orders.
If you have not received your refund yet, please follow these steps:
If you have completed these steps and still have not received your refund, please contact us at [email protected]. We will do our best to assist you.
